It is essential for businesses to exist on every social media platform. Your customers can learn about your product/brand/organization and communicate over these platforms to give feedback. At this point, it is essential to evaluate these effects and make sure that you know your product from the customer's point of view. Facebook is a platform with 2.89 billion users and you can discover many insights from your Facebook business account.
Pivony can help you to automate the analysis of the reviews. It gives you the conversation topics of your users in no time. Moreover, you can easily identify positive/negative conversation topics as well as the intent of reviews. You can drive the best insights by focusing on the information provided by Pivony such as Contextual AI Topics, Top Words, and Hot Terms.
First of all, you need to integrate your account with Pivony.
Permission scopes: Pivony will be only granted read access permissions
Before connecting, please make sure that:
1- You have admin rights to the Facebook page you want to connect.
2- You are logged in to the Facebook profile which is the admin of the page.
3- Your Instagram is an Instagram Business profile.
4- Instagram Business profile & Facebook page linked.
1- Go to settings > integration and click Activate
2- You will be redirected to login and choose the accounts you will authorize Pivony