Zendesk Live Chat Conversations: Zendesk Live Chat is a great way to get instant feedback. But, digesting this feedback fastly is even better. You can prevent any customer dissatisfaction by relying on customer feedback.

However, you should review customer feedback as soon as possible. At this point, Pivony can help. It presents every single topic mentioned by your users by providing sentiment and intent analysis.

How to create TopicBoard for Zendesk Live Chat?

Before you click to "New Dashboards", you need to integrate Zendesk Live Chat with Pivony.

1. Go to your account's settings.

1. Find "Zendesk Chat Keys". First, enter your Zendesk e-mail, the e-mail that you registered to Zendesk Chat.

Exhibit 7

1. Secondly, enter your Zendesk Live Chat Token. How to find my Zendesk Live Chat token?

Exhibit 9

1. Then, click to add Zendesk Chat Keys and move to the second part of TopicBoard creation.

After you clicked "New TopicBoard", you need to choose "Zendesk Live Chat" as your platform.

1. Specify your industry because Pivony will create fixed topics based on your choice.
2. Choose between Simple and Advanced topicboards.
3. Choose the language based on your focus and identify the number of topics you would like to explore.
4. Finally, after you are done with all these steps, click submit and Pivony's AI engine will work for you to extract the best data.