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💡 Your internal data shows a lot about customer satisfaction. You should continuously keep track of feedback to prevent any customer dissatisfaction.
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You can identify the root causes of a problem by integrating Zendesk to Pivony. Pivony will keep track of customer reviews. What makes Pivony special is the way it presents reviews via intent detection and sentiment analysis.
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✔️ How to integrate your Zendesk Ticket account with Pivony?
🧩 Step by Step: How to create Topicboard for Zendesck Tickets?
How to integrate your Zendesk account With Pivony
Before you click on the "New Dashboard", you need to make integration of your Zendesk Tickets account.
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Go to your account settings by clicking on your profile.
Once you click on settings you to click on integrations and choose Zendesk Tickets to activate
Once you found the integration part you are ready to follow our step by step guide to get the tokens
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First, enter your Zendesk Subdomain.
How can I obtain my Zendesk Subdomain
There are two ways to get your subdomain
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If you log in to your account the subdomain is the starting part of the URL: https://your_subdomain.zendesk.com,
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Or you can click here and by entering your email you will get your subdomain in your email inbox.
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Secondly, add your Zendesk email, the email that is integrated with your account.
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Thirdly, enter your Zendesk Tickets Token.
How To obtain your Zendesk Ticket Token?
To get an API token, go to Admin > Channels > API
In the Zendesk Support admin interface, then click the Add New Token link.
Steps to create your first Zendesck Ticket Topicboard
How to create a Dashboard using your Zendesk Tickets?
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After you click on the "New Dashboard", you need to choose "Zendesk Tickets" as your platform.
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Specify your Category because Pivony will create fixed topics based on your choice.
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Choose in between Tickets Content Analysis and Customer satisfaction Post-Survey analysis if your Zendesk account supports CSAT
